Drawing on extensive experience with unstable, violent, intoxicated and mentally ill people, former Corrections Sergeant Rory Miller delivers a street-level guide to building rapport, taking command and avoiding force.
I use it, it works
I am an ER travel nurse. I travel around the country working in various places under various regulations. Many of these places frown on taking down angry or violent patients and even if they don’t, it isn’t as fun as it sounds. It can be dirty, scary and dangerous. A resource such as this has long been needed. I read this book and quite a bit of Mr. Miller’s blog. The things he talks about in this book have worked for me, in the real world in real situations by preventing things from getting that far. I don’t think there is any higher praise I could give.
Forget about diagnostics…
This book will teach you an enormous amount of information on how to deal with mentally disturbed persons. The author makes no claims about this information be useful 100% of the time, but when dealing with altered states of minds, who can make that claim (without being seriously questioned)? I have read several other books by this same author and never felt cheated or misinformed. Honest an good read.
I work security and have to deal with emotionally disturbed individuals a lot and this book has made my interactions easier and better controlled. I took a course at Portland Community College dealing with this same subject and this book was as good or better than the material in the course.