Conflict Management Media: Episode #17 – “The Coffee Confrontation”

Commentary by Erik Kondo This video confrontation is very useful for illustrating a number of points. There is a systemic problem of people illegally parking in Accessible Parking Spaces. This problem is the result of a certain segment of drivers who have an underlying lack of respect for people with disabilities. This lack of respect … [Read more…]

Conflict Management Media: Episode #16 – Mac and Cheese Boy

    In this episode, we learn from a conflict between a drunken University of Connecticut student and the cafeteria manager. The student demands to be served Mac and Cheese, but the manager refuses and the situation escalates. . Commentary from Jeffery C. Johnson Considering the manager and the workers there aren’t necessarily trained to … [Read more…]