When you are a bouncer the first thing you should be able to learn is to out think a drunk. Whaaaaat??? you ask in awe of my daring to say you shouldn’t fight!. No you are not there to fight, not yet, your first set of skills needed are communication skills. Any violence professional worth their pay knows that the first step is TALKING and LISTENING to the problem first. You need to be able to listen and see everything you are dealing with. That way you can get a better and more complete understanding of the drunken primate you are going to have to deal with probably for the next 15 minutes of more.Is this a pride problem, a social anxiety problem a domestic problem? Oh the list can be endless.
Most of the time a good lie and misdirection will suffice to slow the escalation down to a manageable level. Not always, but mostly. Remember your dealing with a primate ( READ RORY MILLER’s WORK should be the first commandment) who has either drank to excess or ingested enough chemicals to melt what ever if any common sense it possessed.
Side story: I cut a woman off who was way over served and I was trying to get her a cab ride home. Well dressed middle age upper class white woman, she called me everything she could think of, and then repeated herself, all the while she was urinating on her shoes and yelling at me that she wasn’t drunk. Yay me, this is my life.
So you can either be the bullying asshole and screw yourself right out of a job, or be the intelligent and sophisticated professional that people come and offer jobs to as the word gets around. So how did I deal with the woman above? Simple, I told her that her friends were filming her on camera and if she left I would try and keep this off the internet where her church group would see it. She left. Again, its ok to lie to drunks.